General conditions

Shipping information

Shipments require a period of 3-5 working days. The rates relating to orders placed on the switch-components.com website throughout Italy are as follows:

Rates Italy

• €10 for orders under €19.99
• €5 for orders under €20.00 to €49.99
• free for all orders over €50.00

Shipments will be taken care of by GLS.

European Union shipments:

• €15 for orders under €49.99
• free for orders over €50.00

Times and couriers depend on the country of destination

How to return a defective product

All goods purchased on Switch Components are covered by warranty, relating to manufacturing, design and workmanship defects. If you believe the item you purchased is faulty, please contact us - we may be able to resolve the problem without having to return the product and without incurring shipping costs.

To obtain a quick response, please contact us at service@gistitalia.it and provide us with a precise and complete description of the defect, as well as the indication of the product. Also, if possible, please send photos of the product so we can begin to evaluate the matter. We will then contact you to tell you the next step to take to resolve the issue.

We will do our best to resolve the problem as soon as possible, please be honest and precise in indicating the defect. In case we need to inspect the product you will be contacted by telephone.

 

Warranty Policy

Switch Components does not guarantee against failures or damage due to improper use of the product such as: incorrect installation, poor maintenance, abuse or negligence, use of the product for a purpose other than its intended use, alteration of the product without express authorization from the parent company.

Corrosion and deterioration caused by wear and tear of the material defined as the product's life cycle due to prolonged use will not be covered.

The warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered for a period equal to the remaining warranty period of the original product.

If a product's warranty period has almost expired and repair/replacement is not possible, Switch Components reserves the right to offer an alternative of equal or greater value or a partial refund in proportion to the remaining length of the warranty period.

We recommend that you install, repair and use the product in strict accordance with the product instructions and contact a professional if you encounter any problems during installation.

In case of defective products, the costs relating to shipping for the return of the goods and any replacement are at our expense.

Right of withdrawal

As required by Italian law, you can return your product within 14 working days from the date of receipt of the order.

If you are not satisfied with the purchase, you can return the goods for an exchange or obtain a refund, the shipping costs are borne by the customer.

The right of withdrawal applies to the product purchased in its entirety;

The substantial integrity of the property is an essential condition for exercising the right of withdrawal. The Product must be kept and returned intact and complete with all its parts, free of signs of wear, and must not have been used, worn, washed or damaged;

The Product must be returned in the original packaging complete in all its parts;

To avoid damaging the original packaging, we recommend placing the package in a second box, on which to place the label with our address affixed; In all cases, affixing labels or adhesive tapes directly to the original packaging of the product should be avoided.

Before sending the package, please fill in the return form to be inserted inside the package: RETURN FORM (fill in the form with the data used when registering on the site)